User Privacy Policy

This Privacy Policy describes how we collect, use and protect personal data when you interact with MrPacho Casino services. We take privacy seriously and set out below the types of information we hold, how we use it, and the choices available to you. The policy applies to account holders and visitors using our website and related services.

Types of data we collect

Personal data

We collect information you provide when you register, verify your account or contact support. This includes name, date of birth, contact details, address, identity documents and payment details where required for verification and payments.

Technical data

When you use our site we collect technical information such as IP address, device identifiers, browser type, operating system, screen resolution and log data. This helps with performance, security and fraud prevention.

Transactional data

We retain records of deposits, withdrawals, transactions and game activity tied to your account. Transactional data is used to process payments, handle disputes and meet our operational requirements.

How we use your information

We use personal and technical data to provide and improve our services, process payments, verify identity for withdrawals, detect and prevent fraud, and respond to enquiries. We may also use anonymised or aggregated data for analytics and service optimisation. Where processing relies on consent, you can withdraw consent at any time through your account settings or support channels.

Data protection and storage

We protect personal data using industry-standard security measures, including encryption in transit and access controls. Data is stored only for as long as necessary to provide services, meet legal obligations or resolve disputes. We review retention periods periodically and delete or anonymise data when no longer required.

Cookies and tracking technologies

We use cookies and similar technologies to enable basic site functions, remember preferences and measure site performance. Some cookies are necessary for security and account operation, while others are used for analytics and marketing. You can manage cookie preferences through your browser or our cookie settings panel.

Your rights

You have rights to access the personal data we hold about you and to request correction or deletion where applicable. You may also object to certain processing, request restriction of processing or ask for a copy of your data in a common format. To exercise your rights, use your account tools or contact support through the channels available in your account.

Access, correction and deletion of data

To access or update your information, sign in to your account and review profile settings. If you request deletion, we will remove your personal data where there is no legal or operational reason to retain it. Some records must be retained for legal, regulatory or fraud-prevention purposes.

Information sharing and third parties

We share personal data with service providers who act on our behalf, such as payment processors, identity verification services and hosting providers. We also disclose information as required by law or to protect rights and safety. Third parties are contractually obliged to process data only on our instructions and to maintain appropriate security.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. Material changes will be communicated via the website or account notifications. Please review this page periodically for the latest version.