Customer Support Center
Our support team can help with questions about your account, payments and promotions, as well as technical concerns or general feedback. Whether you need help signing in, checking a withdrawal or understanding a bonus condition, choose the contact method that suits you. Live chat is useful for quick questions, while email gives you room to explain an issue in detail. Please include your account username when contacting us, but never share your password or full payment details.
| Department | Contact |
|---|---|
| Customer support | [email protected] - account and technical help |
| General enquiries | [email protected] - questions and feedback |
| Affiliate enquiries | [email protected] - partnership enquiries |
| Phone enquiries | +44 20 7946 0837 |
| Working hours | Live chat: 24/7; phone: Mon-Fri, 09:00-18:00 |
Contact Us by Email
Email is the preferred way to contact support for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. It gives you space to describe the issue and attach relevant files. Please use a clear subject line and include your up-to-date contact details so the team can follow up without unnecessary delays.
Contact Form
Response Time
Our support team aims to answer most inquiries within one business day. Live chat is available for quick questions, while email requests may need a little more time. More complex issues, such as account verification or payment checks, can take longer depending on their nature. If we need more information, we'll let you know what to provide.
Feedback
Help us make MrPacho better. If you have feedback on the website, a suggestion for a feature, or an idea that could make the site easier to use, let us know. We review feedback carefully and use it to improve the service, from finding games to managing your account. Your ideas help us create a smoother experience for everyone.